Bootstrap Leadership Blog

A Different Kind of Succession Planning

Steve Arneson - Thursday, March 15, 2012

My friend Larry suggested an intriguing topic that has to do with succession planning – but not the type where organizations get thoughtful about their full slate of leadership talent.  Larry recently retired from his senior marketing executive role in a large company, and now finds himself dabbling in about eight different ventures/hobbies. 

Lately, he’s been inundated with questions from fellow “retiring boomers” who are unsure of how to handle their own personal succession planning as they conclude their current careers. What makes these folks different is that they work for themselves, or have unique jobs.  Larry tells me that, regardless of the nature of their work, their challenges and questions are very immediate and real, and they lack any informed perspective on how to best approach them. For example, there is:

 Tori - who started a non-profit organization 25 years ago.  As she considers retirement, she faces past investors who are wondering why they should continue to contribute to the cause.

Bob - who is a CPA with a client base that is loyal to him. He feels he needs to provide a two year notice to his clients and partners and then phase himself out of the business, but doesn’t know where to start.

Karen - an independent contractor who sees her business on the wane and doesn't know if it is time to stop, how to stop, whether to close her business or attempt to sell it to someone else.

Bill - who is the founder of a small but successful advertising agency who wants it to continue to succeed but hesitates to give up control.

George - the first and only pastor for a church who doesn’t think he should be involved in identifying his successor, but also realizes that his lack of involvement may risk the future of the church and its membership. 

As Larry points out, there are millions of other baby boomers starting to face similar challenges.  What should they do?  Unlike big companies, smaller organizations or self-run businesses don’t have a deep bench of talent.  How do they identify a successor?  When and how do they communicate their plans to retire?   How do they effectively transition responsibility to others to ensure long term success? 

They answers aren’t easy, and they’re probably unique for every situation.  But some lessons from large companies probably do apply.  First, they have to be honest with themselves about their situation (just as corporations have to be candid about their own leadership needs).  Second, they need to consider alternative paths to the final answer.  What are their options?  It’s probably a good idea to plot at least 2-3 scenarios and solicit feedback from trusted friends or colleagues (companies often “horse race” several candidates for the same role).  Third, they need a planful transition – an overlap with their successor (3-6 months is typical in some firms).  Fourth, because their own passion for the job or organization is usually very strong, they might also make it clear to others that they’ll be staying involved as an advisor (retirees as mentors is popular in many organizations). 

There’s no simple solution.  But if retiring boomers brainstorm a few different courses of action and gather input from a variety of sources, chances are they’ll make the right decision, for themselves and their businesses or organizations.  Larry’s right about one thing – this is something that’s going to gather steam over the next 10 years (I’m sure there are niche consultants gearing up as we speak to capture this very market).  As for Larry and I – a tip of the hat to everyone who’s been successful enough to get to this square on the game board… good for you.  Now, start applying the same smarts, guts and judgment to your succession planning that you brought to your careers.  We’re confident you can do it!

Who Matters in Your Organization?

Steve Arneson - Thursday, February 23, 2012

If you work in a big company, it seems logical that Wall Street cares about your talent management practices.  Or do they?  According to a new study by DDI, 36 of 50 Wall Street analysts surveyed said they rarely, if ever, look beyond the succession plans for the CEO when evaluating the company’s prospects.  In other words, the CEO is the only executive that matters to them.  Given that performance requires the coordinated efforts of many leaders, it’s surprising how little Wall Street is paying attention to your broader leadership pipeline. 

 

I used to ask my CEOs this question: “if I could magically pull out x number of leaders from our company, how many would I have to remove before we’d feel real (significant) pain?”  Most of the CEOs I worked for loved this question – it got them thinking about specific people, and how much they really contributed to the success of the company.  Some would answer with a very small number – say 10 or 15.  One CEO told me: “If you removed them randomly, the number might be pretty high.  But if you picked the right CRITICAL leaders, I’d get pretty worried after about 5 or 6 names.”

That seems right to me.  Maybe Wall Street doesn’t need to know all you’re doing to develop a deep bench of leadership capability throughout the organization.   But it seems like they ought to take an interest in the entire senior team, and maybe the high potential top talent that’s being groomed for that team. 

 

If you’re responsible for talent management in your company, you probably should add this question to your list: “What are we doing to help the analysts that cover us know our top talent?”  If they don’t care about anyone beyond your CEO, perhaps you need to give them a reason to!  

What Millennials Want

Steve Arneson - Thursday, January 12, 2012

There was a great article in the Harvard Business Review recently on millennials (people born between 1977 and 1997) and what they want from an employer and a manager.  In 2014, millennials will account for almost 50% of all employees in the world.  Think about that for a minute… pretty amazing, huh?   As the HBR article pointed out, in some companies they already constitute a majority.  As a people manager, are you ready for this wave?

 

Millennials are famous for wanting a constant stream of feedback, and for being in a hurry to have success.  They also view work as just a part of life, something to be balanced with the rest of their passions.  As a result, they place a lot of value on finding work that is fulfilling.  HBR polled 2,200 professionals across a wide range of industries to ask them about their values, their behavior at work, and what they want from their employers.  Here are some of the results:

 

What millennials want from their boss:   

  •  Help me navigate my career path
  •  Give me straight feedback
  •  Mentor and coach me
  •  Sponsor me for formal development programs
  •  Be comfortable with flexible schedules

 What millennials want from their company: 

  •  Develop my skills for the future
  •  Demonstrate strong corporate values
  •  Offer customizable options in my benefits/reward package
  •  Allow me to blend work w/ the rest of my life
  •  Offer a clear career path

 What millennials most want to learn: 

  •  Technical skills in their area of expertise
  •  Self-management and personal productivity
  •  Leadership skills
  •  Industry or functional knowledge
  •  Creativity and innovation strategies

What do you make of these lists?  I think the first two look a bit different than they probably did 30 years ago… but that last one seems pretty timeless.  Maybe managing millennials isn’t that hard after all… I’m guessing the classic management tips still apply:     1) Get to know your people – find out what really motivates them; 2) provide lots of candid feedback about their performance; 3) challenge and stretch them; 4) engage them in the process – ask for their input, and 5) help them get exposure across the organization.

 

If you’re managing millennials, I’d love to hear from you – what’s it like?  Are you finding these survey results to be true?  Are they easier or more challenging to manage than other employees?  Pretty soon, millennials will be the workforce.  I wonder what that will mean for employers, and for the millennials themselves, when they become management?


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